The UK’s Virgin Media, part of Richard Bransons group of companies, bill dead people & more than once! Featured on tonights edition of BBC’s Watchdog programme. It appears their customer service department is lacking some what in manners. Quite a few people have called Virgin Media after a close relative died to either cancel their subscription or transfer it to the spouses name. Instead Virgin Media have been just canceling the account without notice, leaving the grieving widow with no phone or internet access when they needed it the most. Surprisingly (Sir) Richard Branson was unavailable for a comment when approached by Watchdog & the only statement given was that he’s only in the country 4 days between now & Christmas. No mention of anything to deal with customer service problems. Not the actions of a Night of the Realm Sir Richard. More ‘Richard the Lionheartless’ than ‘Richard the Lionheart’. I expected better of you Mr Branson!
Here’s a spoof song / video that watchdog have uploaded to You Tube to raise awareness of Virgin Medias poor customer service. Tell your friends to watch the video!
What do you think about this?